Pine Valley Packaging – Accessibility General Statement:
Pine Valley Packaging is committed to excellence in serving all customers including people with disabilities. We will communicate with people with disabilities in ways that take into account their disability.
Pine Valley Packaging welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons are welcome to accompany persons with disabilities anywhere on our premises that are open to the public.
Customers are encouraged to offer their feedback on how we provide accessible customer service.
Please contact Diane Kettles at Pine Valley Packaging, Human Resources either by:
Telephone: 905-862-0830, ext. #220,
or by mail at:
1 Parratt Rd.,
Pine Valley Packaging – Accessibility Policy:
Pine Valley Packaging is committed to meeting it obligations under the Ontario Human Rights Code respecting non-discrimination in addition to fulfilling accessibility requirements under the Accessibility for Ontarians with Disabilities Act (2005) and Ontario’s accessibility laws.
Pine Valley Packaging is committed to ensuring that our customer service policy ensures that all customers including those with disabilities are treated with the utmost respect and dignity.
Pine Valley Packaging is committed to training its staff in accessible customer service in accordance with the Ontario Human Rights Code that concerns persons with disabilities. This training includes the interaction and communication with persons with disabilities, customer service standards as well as interacting with persons with disabilities who use assistive devices or require service animals or support people.
- Assistive Devices – Persons with disabilities may user their assistive devices when accessing our facility.
- Communication– We will communicate with persons with disabilities in a manner that considers their disability e.g., telephone, e-mail or in person.
- Service Animals– Persons with disabilities that require service animals are allowed in the areas of our facility that are open to the public. For safety reasons, service animals are prohibited from: the production floor, shipping/receiving area.
- Support Persons– Any person with disabilities is welcome to be accompanied by a support person when attending our facilities.
Pine Valley Packaging welcomes feedback on our accessibility and customer service. Please contact Diane Kettles, Human Resources Administrator at email@example.com with any feedback or complaints.
Availability of Documents
Pine Valley Packaging’s Accessibility Statement, Policy and Multi-Year Accessibility Plan are available in person at our facility and on-line on our website at www.pinevalleypackaging.com.
Pine Valley Packaging is committed to accommodating employees with disabilities. We will consult with the person with the disability to provide the necessary accommodations required. We will notify individuals during the recruitment that accommodations are available upon request.
Pine Valley Packaging will meet accessibility laws when making major changes to our public spaces which include accessible off-street parking.
Pine Valley Packaging is committed to treating persons with disabilities in a manner that maintains their dignity and independence. We will continue to strive to remove barriers to accessibility and meet our obligations under Ontario’s laws.
Pine Valley Packaging – Multi-Year Accessibility Plan:
Pine Valley Packaging is committed to meeting the needs of its employees, customers, and vendors with disabilities. We will continue to ensure that barriers to accessibility are removed on an on-going basis and that we fulfill our obligations under the Accessibility for Ontarians with Disabilities Act, 2005. Our plan will be updated at least once every 5 years. We will continue to train employees on any changes to the requirements.
We will continue to provide customer service considering the needs of persons with disabilities and will communicate in the manner best suited to their need’s be it by telephone, e-mail or in person. People with disabilities that require assistive devices and service animals are welcome in our facility.
People with disabilities are encouraged to apply for employment and modifications to work areas will be made as required.
Our public areas are accessible for persons with disabilities, and we will continue to ensure ease of accessibility for those using assistive devices.
All documents relating to accessibility are available at our facility as well as on-line at: